Frequently Asked Questions
- What are your office hours?
Monday through Friday from 8:30 AM to 5 PM and 9 AM to 4 PM on Saturday, with after hours voicemail, including holidays.
- Should I reserve my Equipment in advance?
CARE accepts reservations up to a year in advance. Once your plans are firm then make your equipment reservation.
- Will you deliver to my hotel?
Yes. All Disney, Universal and International Drive hotels and resorts, including the surrounding areas are free delivery and pick up with advance reservations.
- Will you send me a confirmation?
Yes. We will fax or mail it to you. Please check over all the information, sign and return a copy to CARE.
- What if I need to cancel?
Please give us at least 24 hours advance notice of cancellation or any other changes. We also have ''voicemail'' after hours.
- When do you run the charges on my card?
We run the full rental amount the business day prior to delivery. The business office is open Monday through Friday.
- Do I need to reconfirm near the deliver date?
No, it is not necessary. However, certainly feel free to do so.
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